Masooma Memon

The best customer service teams are setting clear objectives and use AI to enhance their own performance: What you need to know to get started.

The freelance industry is booming and there are good reasons for it – for buyers and sellers. Learn how freelancers get the most out of it in 2021.

Businesses have to respond to online reviews to gain their target audience’s trust. Here’s how to reply to customer reviews without losing your calm.